Goods supplied are based upon the written, verbal or other communication from the Customer.
The Customer is solely responsible for determining that the ordered Goods are suitable for the purpose for which the Goods are purchased.
We accept no responsibility for parts incorrectly supplied unless the engine and chassis number to properly identify the vehicle are quoted at the time of ordering.
2. Acceptable methods of Payment
Payment for goods will be accepted in Cash, Credit Card, Eftpos, Direct Credit, Cheques. Any dishonoured cheques will incur any bank charges and fees.
3. Delivery Of Goods and Liability
The Customer acknowledges that any provisional Delivery Date and or time specified by Ace Auto Dismantlers Ltd at the time of order is an estimate only and should Ace Auto Dismantlers Ltd be unable to deliver the Goods by that date then delivery of the Goods shall be extended by any amount of time deemed necessary by Ace Auto Dismantlers Ltd.
Ace Auto Dismantlers Ltd may at its sole discretion cancel any Order, in which case any amounts paid by the Customer shall be refunded in full.
Loss or damage of goods in transit is at the purchaser’s risk unless the goods are covered by insurance paid by customer at the time of ordering.
Visible damage or loss must be clearly noted on carrier’s delivery receipts. Claims must be made on the appropriate carrier or insurance company within 48 hours by advising our office.
4. Return of Goods; (Also refer to conditions set out in sections 5 to 8 following this section).
For any goods that are required to be returned, the customer must contact the salesperson that created the invoice to discuss the reason for return, so they can arrange a Return Authority, as well as abiding by the points stated below;
(a) Goods not required must be returned in original condition and packaging to Ace Auto Dismantlers Ltd within 7 days at the expense of the purchaser.
(b) A copy of the original invoice is to be presented with any goods returned, accompanied with a reason written on the invoice why the said Goods supplied have been returned.
(c) All returns of Goods are subject to a 20% handling/restocking fee, with the exception of incorrectly supplied Goods.
(d) Any Goods supplied by Ace Auto Dismantlers Ltd that are returned and have been fitted, painted or damaged, will not be acceptable for return or credit.
(e) For all local deliveries, the Customer will be liable for any delivery or pickup charges incurred by Ace Auto Dismantlers Ltd for all incorrectly ordered Goods, or for Goods no longer required.
(f) For all outer metropolitan and interstate deliveries, the following applies for any Goods supplied by Ace Auto Dismantlers Ltd that require to be returned for any reason ;
(i) Under no circumstances are goods to be returned via the courier that has just delivered the goods, or by any other courier, otherwise the purchaser or receiver of the goods will be liable for all costs incurred.
(ii) The customer can choose to use their own courier at their own expense to return goods to Ace Auto Dismantlers Ltd as well as adhering to point (2) in this section.
(g) Specially ordered parts and electrical items are not returnable for credit.
5. Ownership Of Goods
Ace Auto Dismantlers Ltd retains the ownership of all goods supplied until paid in full by the customer/buyer and no legal or equitable interest or property in the Goods whatsoever shall pass onto, or vest in the Customer until the full amount due for the Goods including any additional amounts to be payable by the Customer pursuant to these Terms)
If the Customer defaults in the payment of any sum of money due to Ace Auto Dismantlers Ltd breaches these Terms or becomes insolvent, the following will apply;
(1) Where money is owed to Ace Auto Dismantlers Ltd, the Customer must pay to Ace Auto Dismantlers Ltd interest at the rate of 10% per annum calculated daily from the delivery date of goods until the date of payment in full of the Invoice amount;
(2) The Customer must pay or reimburse Ace Auto Dismantlers Ltd Limited for any costs incurred to collect any monies owed including couriers costs, all collection agency costs incurred, and also any legal costs incurred by Ace Auto Dismantlers Ltd calculated on a solicitor and own client basis and any other administrative costs incurred by Ace Auto Dismantlers Ltd arising directly or indirectly from such default;
(3) Ace Auto Dismantlers Ltd may suspend all further deliveries of goods to the Customer (without prejudice) until any and all outstanding amounts are paid in full, including any interest or other sums payable under this clause.
(4) The whole sum then owing by the Customer to Ace Auto Dismantlers Ltd for all Goods sold by Ace Auto Dismantlers Ltd to the Customer, shall immediately become due and payable and the Customer shall not thereafter be entitled to purchase Goods on credit from Ace Auto Dismantlers Ltd unless agreed in writing by both parties.
7. New Parts Warranty
All new parts supplied carry a 12 month warranty on parts only.
Ace Auto Dismantlers Ltd will not be liable for any consequential loss, damage, or loss of income because of the failure of goods sold.
8. Used Parts Warranty
Ace Auto Dismantlers Ltd will not be liable for any consequential loss, damage, or loss of income because of the failure of goods sold unless stated here under.
Used parts warranties vary according to the type of items supplied as follows;
Reconditioned Parts – 12 months parts and labour warranty.
Mechanical parts – 6 months parts warranty.
Warranty for major mechanical items will be void if there is a failure or defect caused by the following situations;
a) Inproper installation or incorrect application.
b) Overheating or overloading.
c) Insufficient or incorrect use of oil/lubricants.
d) Failure to carry out correct maintenance.
e) Unauthorised repairs, alterations or dismantling.
f) Misuse, neglect or accidents.
Electrical Parts – 3 months parts warranty.
Any evidence of tampering or dismantling a supplied part which is subsequently returned as “no longer required” or “faulty” will void warranty.
Fuel parts – 3 months warranty.
Note: Fuel items can not be returned for refund unless they are supplied faulty. If an item is returned as faulty, a replacement will be issued or delivered to the purchaser. Any evidence of tampering or dismantling a supplied part which is subsequently returned as “no longer required” or “faulty” will void warranty.
Engines and Gearboxes sold as used are supplied as “long bare”. For convenience, accessories may be left on but are not covered under warranty. It is recommended that the original accessories from the replaced Engine or Gearbox be used.
Ace Auto Dismantlers Ltd will not be liable for any unauthorised repairs without our written consent. Any repairs carried out without our written consent will be at the customer’s own expense.
In the event of any claim being denied, Ace Auto Dismantlers Ltd reserves the right to recover any out of pocket expenses incurred. Reimbursement by the customer will be required prior to Ace Auto Dismantlers Ltd returning the unit.
In the event of any signs of malfunction, it is the customer’s responsibility to cease operation and advise Ace Auto Dismantlers Ltd as soon as possible. Failure to comply may result in damage to your vehicle, and void any warranty.